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FAQ

  • Our Service Support for Product Purchases Includes

    1. Custom Design & UV Printing Services tailored to your needs.
    2. Installation Video Tutorials and remote guidance for DIY setup.
    3. Professional Advice based on your usage scenarios, including:
    Product recommendations
    Application area optimization
    Installation methods & precautions
    4. Cleaning, Repair, and Maintenance Guidance to ensure long-term performance.
  • What is the lifespan?

    Under normal household use, it lasts 5-10 years, depending on material quality, usage frequency, and maintenance practices.
  • Do you provide design drawings or patterns?

    Yes! We offer free customized design drawings and pattern layouts to match your project needs.
  • Will it deform under heavy weight long-term?

    High-quality flooring has strong load-bearing capacity, but we recommend using protective pads under heavy furniture to distribute pressure evenly.
  • Is it waterproof and slip-resistant? Can it be used in bathrooms?

    Model Q35YY offers excellent waterproofing and a slip-resistant textured surface. While suitable for bathrooms, prolonged standing water should be avoided to prevent mold growth.
  • How to clean daily?

    Use a vacuum or damp cloth for routine cleaning. For stubborn stains, apply a neutral pH cleaner. Avoid harsh chemicals or abrasive tools like steel wool to prevent surface damage.
  • What subfloor preparation is needed?

    The subfloor must be clean, dry, and level (flatness tolerance ≤3mm per ㎡). Uneven surfaces should be leveled with a self-leveling compound.
  • Is installation easy?

    Yes! The interlocking system requires no adhesives and allows for DIY installation. Simply ensure the subfloor is level and follow the manual to click the panels into place.
  • Is the product eco-friendly? Does it contain formaldehyde or odors?

    Our products meet strict environmental standards. They are manufactured using formaldehyde-free technology and contain no volatile compounds or harmful odors.

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